Industry voice: custom furniture can only be repaired and not upgraded



Do you want your own furniture to be more distinctive? Have you decided to buy custom furniture? However, you are hesitant because of a custom-made piece of furniture that can only be repaired. Industry insiders say that custom furniture can only be repaired. As long as it is not drilled and not installed, if it is not satisfied, the return is actually feasible.

Merchant: Customized furniture "only repair can not be returned"

With the main body of household consumption gradually changing from 70 to 80, the pursuit of individuality by the younger generation is also reflected in the consumption of furniture. Therefore, custom furniture can be said to come into being, just in line with the pursuit of the younger generation not wanting to be the same as others.

However, in the near future, there have been a number of cases in Guangzhou due to the rejection of custom furniture goods that are not required for return. After receiving the feedback from the citizens, the reporter found through interviews that the merchants said that if there is a quality problem, they can be repaired, but they cannot be returned. When asked about the reasons, the merchant said that because the customized furniture is not the first to produce and then sell, but the furniture according to the consumer's type requirements and individual needs, it can be said that it is first sold and then produced. Such furniture is produced for the needs of consumers, and different consumers have different needs, because after the return, it is impossible to carry out secondary sales.

Article 25 of the revised version of the Consumer Protection Law, which was introduced in March this year, stipulates that operators use the Internet, TV, telephone, mail order, etc. to sell goods. Consumers have the right to return the goods within 7 days from the date of receipt of the goods. There is no need to explain the reasons, but "customized, lively and perishable, online download or consumer unpacked audio and video products, computer software and other digital goods, delivered newspapers, periodicals and other products based on the nature of the goods and consumers Except for goods that are not suitable for return at the time of purchase." This means that custom furniture that is tailor-made for consumers cannot enjoy the right to "return online for 7 days without reason."

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